Share:


E ticketing at public transport: solutions, advantages and perspectives in Lithuania

Abstract

E ticket system has become a visit card of nowadays public transport service. Implementing a convenient, easily accessible, intuitive electronic public transport ticket solution can also determine the usage the public transport service. This article analyzes the possibilities of state-of-the-art technologies in order to improve the quality of public transport service and thus encourage the usage of public transport and impact managing public transport costs.


Article in Lithuanian.


Viešojo transporto elektroninio bilieto sistemos, galimybės ir perspektyvos Lietuvoje


Santrauka


Viešojo transporto paslauga tapo neatsiejama nuo el. bilieto sistemų. Galimybės įdiegti patogų, lengvai pasiekiamą, intuityvų ir modernų elektroninį viešojo transporto bilieto sprendimą ar pagal naujausias tendencijas – apmokėjimo būdą gali lemti ir besinaudojančių viešojo transporto paslauga keleivių skaičių. Šiame straipsnyje analizuojamos pažangiausių technologijų galimybės, siekiant pagerinti viešojo transporto paslaugos kokybę ir taip skatinti naudotis viešuoju transportu bei optimaliai valdyti viešojo transporto sąnaudas.


Reikšminiai žodžiai: viešasis transportas, elektroninis bilietas, el. bilieto sistemos, informacijos įrašymo ir paskyros ID sprendimas.

Keyword : public transport, e ticket, e ticket systems, account ID based system

How to Cite
Samuilovas, A., & Ušpalytė-Vitkūnienė, R. (2023). E ticketing at public transport: solutions, advantages and perspectives in Lithuania. Mokslas – Lietuvos Ateitis / Science – Future of Lithuania, 15. https://doi.org/10.3846/mla.2023.19429
Published in Issue
Aug 17, 2023
Abstract Views
305
PDF Downloads
306
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Arroyo-Arroyo, F., van Ryneveld, P., Finn, B., Greenwood, C., & Coetzee, J. (2021). Innovation in fare collection systems for public transport in African Cities. Africa Transport Policy Program, Washington, DC. https://doi.org/10.1596/37087

Bajčetić, S., Tica, S., Živanović, P., Milovanović, B., & Đorojević, A. (2018). Analysis of public transport users’ satisfaction using quality function deployment: Belgrade case study. Transport, 33(3), 609–618. https://doi.org/10.3846/transport.2018.1570

Balaban, D. (2023). Dutch national rail operator to launch open-loop payments as part of nationwide rollout in Netherlands. https://www.mobility-payments.com/2023/01/27/dutch-national-rail-operator-to-launch-open-loop-payments-as-part-of-nationwide-rollout-in-netherlands/

Bansal, S. P., Singh, R., & Gangotia, A. (2014). Measuring the impact of sales promotion, service quality and customer experience: A case of e-ticketing. Transnational Corporations Review, 6(4), 419–428. https://doi.org/10.5148/tncr.2014.6407

Barabino, B., Lai, C., & Olivo, A. (2020). Fare evasion in public transport systems: A review of the literature. Public Transport, 12, 27–88. https://doi.org/10.1007/s12469-019-00225-w

Canfora, P., Antonopoulos, I., Dri, M., Gaudillat, P., & Schoenberger, H. (2019). Best environmental management practice for the public administration sector. Luxembourg, Publications Office of the European Union.

Fazari, A., Arnone, M., Botta, C., Caroleo, B., & Pensa, S. (2022). Mobisuite: A user-friendly tool to exploit e-ticketing data and support public transport planning. In Intelligent transport systems (pp. 149–161). Springer International Publishing. https://doi.org/10.1007/978-3-030-97603-3_11

Filipović, S., Tica, S., Živanović, P., & Milovanović, B. (2009). Comparative analysis of the basic features of the expected and perceived quality of mass passenger public transport service in Belgrade. Transport, 24(4), 265–273. https://doi.org/10.3846/1648-4142.2009.24.265-273

Hoepman, J. H. (2021). Privacy friendly e-ticketing for public transport. arXiv preprint arXiv:2101.09085.

Johnston, R., & Kong, X. (2011). The customer experience: A road‐map for improvement. Managing Service Quality: An International Journal, 21(1), 5–24. https://doi.org/10.1108/09604521111100225

Joppien, J., Niermeijer, G., Niks, M. C., & Van Kuijk, J. I. (2013). Exploring new possibilities for user-centred e-ticketing (Analysis Report). Delft University of Technology, Netherlands.

Kazi, S., Bagasrawala, M., Shaikh, F., & Sayyed, A. (2018, January). Smart e-ticketing system for public transport bus. In 2018 International Conference on Smart City and Emerging Technology (ICSCET) (pp. 1–7). IEEE. https://doi.org/10.1109/ICSCET.2018.8537302

Masabi. (n.d.). Fare payments-as-a-service blog. https://blog.masabi.com/blog

Mezghani, M. (2008). Study on electronic ticketing in public transport. European Metropolitan Transport Authorities (EMTA). https://www.emta.com/IMG/pdf/EMTA-Ticketing.pdf

Ng-Kruelle, G., Swatman, P. A., & Kruelle, O. (2006). E-ticketing strategy and implementation in an open access system: The case of deutsche bahn. Information Technology and Tourism, 2.

Reardon, J., Feal, Á., Wijesekera, P., On, A. E. B., Vallina-Rodriguez, N., & Egelman, S. (2019). 50 ways to leak your data: An exploration of apps’ circumvention of the android permissions system. In 28th USENIX Security Symposium (USENIX security 19) (pp. 603–620). https://www.usenix.org/conference/usenixsecurity19/presentation/reardon

Ridango. (n.d). Ticketing & fare management. https://ridango.com/solutions/open-loop/

Robertson, G., Zhang, S., & Bogus, S. M. (2022). Challenges of implementing e-ticketing for rural transportation construction projects. In Construction Research Congress 2022 (pp. 453–462). https://doi.org/10.1061/9780784483961.048

Soegoto, E. S., Setiawan, R., & Jumansyah, R. (2020, January). Impact of e-ticketing application on bus transportation in Bandung. In International Conference on Business, Economic, Social Science, and Humanities–Economics, Business and Management Track (ICOBEST-EBM 2019) (pp. 25–28). Atlantis Press. https://doi.org/10.2991/aebmr.k.200108.008

VšĮ Klaipėdos keleivinis transportas. (2007). 2007 m. veiklos ataskaita. https://www.klaipedatransport.lt/files/puslapiai/2007.pdf

Wang, C., Zhao, X., Fu, R., & Li, Z. (2020). Research on the comfort of vehicle passengers considering the vehicle motion state and passenger physiological characteristics: Improving the passenger comfort of autonomous vehicles. International Journal of Environmental Research and Public Health, 17(18), 6821. https://doi.org/10.3390/ijerph17186821

Witbreuk, M., & De Jong, L. (2016). The use and efficiency of public transport: The effects of price and service measures. https://ses.library.usyd.edu.au/handle/2123/6321

Zalar, D., Ušpalytė-Vitkūnienė, R., Rebolj, D., & Lep, M. (2018). A methodological framework for measuring the level of convenience of transport ticketing systems. Transport, 33(4), 1005–1016. https://doi.org/10.3846/16484142.2017.1300783