Jusoh, Ahmad, Abbas Mardani, Rozeyta Omar, Dalia Štreimikienė, Zainab Khalifah, and Ali Sharifara. “Application of MCDM Approach to Evaluate the Critical Success Factors of Total Quality Management in the Hospitality Industry”. Journal of Business Economics and Management 19, no. 2 (October 8, 2018): 399-416. Accessed November 1, 2024. https://jcem.vgtu.lt/index.php/JBEM/article/view/5538.