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Ahmed, R.R., Vveinhardt, J., Štreimikienė, D., Ashraf, M. and Channar, Z.A. 2017. Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis. Journal of Business Economics and Management. 18, 5 (Oct. 2017), 974–1004. DOI:https://doi.org/10.3846/16111699.2017.1368034.