Customer segmentation in private banking sector using machine learning techniques

Abstract

Machine learning techniques have proven good performance in classification matters of all kinds: medical diagnosis, character recognition, credit default and fraud prediction, and also foreign exchange market prognosis. Customer segmentation in private banking sector is an important step for profitable business development, enabling financial institutions to address their products and services to homogeneous classes of customers. This paper approaches two of the most popular machine learning techniques, Neural Networks and Support Vector Machines, and describes how each of these perform in a segmentation process.

First published online: 23 Sep 2013

Keyword : machine learning, neural networks, support vector machines, customer segmentation, private banking