Knowledge sharing on social media: state of the art in 2018
Abstract
In the past decade, the importance of social media has increased, especially in knowledge sharing practices. Current massive evolution of computer-mediated communication platforms influenced the ways of how knowledge is managed and shared by individuals. This literature review of published papers in the past decade explores the potential of using social media in knowledge sharing by individuals and, through the mapping of the existing studies, identifies research opportunities for future studies. Primary, tacit and explicit knowledge sharing have been investigated. The findings suggest that there are different ways in which knowledge is shared across social media, but the systematic approach and synthesis is challenging to define. Therefore, there are some open courses of future research that may form the basis for a theoretical framework. The results of the present literature review should increase methodological rigor, and provide the guidelines to academics by identifying research opportunities. They can also serve as a comprehensive collection of findings for knowledge management decision makers.
First published online 15 November 2019
Keyword : social media, knowledge sharing, knowledge management, systematic literature review, explicit knowledge, tacit knowledge, social networking sites, IT
How to Cite
Mladenović, D., & Krajina, A. (2020). Knowledge sharing on social media: state of the art in 2018. Journal of Business Economics and Management, 21(1), 44-63. https://doi.org/10.3846/jbem.2019.11407
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Constantinides, E., & Fountain, S. J. (2008). Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice, 9(3), 231-244. https://doi.org/10.1057/palgrave.dddmp.4350098
Das, K., & Mahapatra, R. K. (2018). Collaboration and knowledge sharing via Facebook groups: analysis of postings of library and information science community. DESIDOC Journal of Library & Information Technology, 38(2), 95. https://doi.org/10.14429/djlit.38.2.10949
Durst, S., Constantin, B., Aggestam, L., & Ferenhof, H. A. (2015). Understanding knowledge leakage: a review of previous studies. VINE, 45(4), 568-586. https://doi.org/10.1108/VINE-01-2015-0009
Edwards, D. C., Wong, M., Zhang, I. A., & Wu, Q. J. (2017). Ambassadors of knowledge sharing: Co-produced travel information through tourist-local social media exchange. International Journal of Contemporary Hospitality Management, 29(2), 690-708. https://doi.org/10.1108/IJCHM-10-2015-0607
Eschenbrenner, B. F. H. N., & Telaprolu, R. F. V. (2015). Efficacy of social media utilization by public accounting firms: findings and directions for future research. Journal of Information Systems, 29(2), 5-21. https://doi.org/10.2308/isys-50894
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Gibbs, J. L. R., & Eisenberg, N. A. (2013). Overcoming the “Ideology of Openness”: Probing the affordances of social media for organizational knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 102-120. https://doi.org/10.1111/jcc4.12034
Grant, S. B. (2016). Classifying emerging knowledge sharing practices and some insights into antecedents to social networking: a case in insurance. Journal of Knowledge Management, 20(5), 898-917. https://doi.org/10.1108/JKM-11-2015-0432
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Hajli, M., & Hajli, M. (2013). Organisational development in sport: Co-creation of value through social capital. Industrial and Commercial Training, 45(5), 283-288. https://doi.org/10.1108/ICT-01-2013-0001
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Hood, N. (2018). Conceptualising online knowledge sharing: what teachers’ perceptions can tell us. Technology, Pedagogy and Education, 26(5), 573-585. https://doi.org/10.1080/1475939X.2017.1348980
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
Kim, H., Gibbs, J. L., & Scott, C. R. (2019). Unpacking organizational awareness: scale development and empirical examinations in the context of distributed knowledge sharing. Journal of Applied Communication Research, 47(1), 47-68. https://doi.org/10.1080/00909882.2018.1544719
Kumi, R., & Sabherwal, R. (2018). Knowledge sharing behavior in online discussion communities: Examining behavior motivation from social and individual perspectives. Knowledge and Process Management, 26(2), 110-122. https://doi.org/10.1002/kpm.1574
Kwahk, K. Y., & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55, 826-839. https://doi.org/10.1016/j.chb.2015.09.044
Lee, K. H., & Hyun, S. S. (2016). The effects of tourists’ knowledge-sharing motivation on online tourist community loyalty: the moderating role of ambient stimuli. Current Issues in Tourism, 21(13), 1521-1546. https://doi.org/10.1080/13683500.2016.1145197
Lu, X., Zhou, H., & Chen, S. (2018). Facilitate knowledge sharing by leading ethically: the role of organizational concern and impression management climate. Journal of Business and Psychology, 34(4), 539-553. https://doi.org/10.1007/s10869-018-9555-8
Majchrzak, A. F., Kane, S., & Azad, G. C. B. (2013). The contradictory influence of social media affordances on online communal knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 38-55. https://doi.org/10.1111/jcc4.12030
Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365. https://doi.org/10.1016/j.bushor.2009.03.002
Ma, W. W., & Chan, A. (2014). Knowledge sharing and social media: Altruism, perceived online attachment motivation, and perceived online relationship commitment. Computers in Human Behavior, 39, 51-58. https://doi.org/10.1016/j.chb.2014.06.015
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Shah, S. A. M. K., & Amjad S. I. (2013). The role of social media in developing an effective knowledge management process in professional service firms. Mediterranean Journal of Social Sciences, 4(14), 775-782. https://doi.org/10.5901/mjss.2013.v4n14p775
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Amidi, A. J., Jusoh, Y. Y., & Abdullah, R. (2017). Appropriation of social media for fostering effective tacit knowledge sharing: Developing conceptual model. Journal of Physics: Conference Series, 892(1). https://doi.org/10.1088/1742-6596/892/1/012012
Babcock, P. (2004). Shedding light on knowledge management. HR Magazine, 49(5), 46-51.
Bjursell, C. (2015). Organizing for intergenerational learning and knowledge sharing. Journal of Intergenerational Relationships, 13(4), 285-301. https://doi.org/10.1080/15350770.2015.1108952
Cevik, A. A. A., Akoglu, H., Eroglu, S. E., Dogan, N. O., & Altunci, Y. A. (2016). Review article: social media, FOAMed in medical education and knowledge sharing: Local experiences with international perspective. Turkish Journal of Emergency Medicine, 16, 112-117. https://doi.org/10.1016/j.tjem.2016.07.001
Chang, B. (2018). New horizons in adult education and human resource development. Wiley Online Library.
Chang, H. H., & Chuang, S. S. (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information & Management, 48(1), 9-18. https://doi.org/10.1016/j.im.2010.11.001
Constantinides, E., & Fountain, S. J. (2008). Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice, 9(3), 231-244. https://doi.org/10.1057/palgrave.dddmp.4350098
Das, K., & Mahapatra, R. K. (2018). Collaboration and knowledge sharing via Facebook groups: analysis of postings of library and information science community. DESIDOC Journal of Library & Information Technology, 38(2), 95. https://doi.org/10.14429/djlit.38.2.10949
Durst, S., Constantin, B., Aggestam, L., & Ferenhof, H. A. (2015). Understanding knowledge leakage: a review of previous studies. VINE, 45(4), 568-586. https://doi.org/10.1108/VINE-01-2015-0009
Edwards, D. C., Wong, M., Zhang, I. A., & Wu, Q. J. (2017). Ambassadors of knowledge sharing: Co-produced travel information through tourist-local social media exchange. International Journal of Contemporary Hospitality Management, 29(2), 690-708. https://doi.org/10.1108/IJCHM-10-2015-0607
Eschenbrenner, B. F. H. N., & Telaprolu, R. F. V. (2015). Efficacy of social media utilization by public accounting firms: findings and directions for future research. Journal of Information Systems, 29(2), 5-21. https://doi.org/10.2308/isys-50894
Esin, E. Ü. (2018). Knowledge sharing self efficacy, receiving and giving behaviours. Educational Technology & Society, 21, 60-73.
Ferenhof, H. A. (2016a). Recognizing knowledge leakage and knowledge spillover and their consequences. International Journal of Knowledge and Systems Science, 7(3), 46-58. https://doi.org/10.4018/IJKSS.2016070104
Ferenhof, H. A. (2016b). Systematic review and bibliometrics: a step by step guide. 03.01 – EN, 1-47.
Gibbs, J. L. R., & Eisenberg, N. A. (2013). Overcoming the “Ideology of Openness”: Probing the affordances of social media for organizational knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 102-120. https://doi.org/10.1111/jcc4.12034
Grant, S. B. (2016). Classifying emerging knowledge sharing practices and some insights into antecedents to social networking: a case in insurance. Journal of Knowledge Management, 20(5), 898-917. https://doi.org/10.1108/JKM-11-2015-0432
Hadengue, M., de Marcellis-Warin, N., & Warin, T. (2017). Reverse innovation: a systematic literature review. International Journal of Emerging Markets, 12(2), 142-182. https://doi.org/10.1108/IJoEM-12-2015-0272
Hajli, M., & Hajli, M. (2013). Organisational development in sport: Co-creation of value through social capital. Industrial and Commercial Training, 45(5), 283-288. https://doi.org/10.1108/ICT-01-2013-0001
Hitchen, E. L. N., Ferràs, P. A., & Mussons, X. S. (2017). Social media: open innovation in SMEs finds new support. Journal of Business Strategy, 38(3), 21-29. https://doi.org/10.1108/JBS-02-2016-0015
Ho, S. C. T., Bau, P. H., & Wei, D. Y. (2011). Knowledge-sharing intention in a virtual community: A study of participants in the Chinese wikipedia. Cyberpsychology, Behavior, and Social Networking, 14(9), 541-545. https://doi.org/10.1089/cyber.2010.0106
Hood, N. (2018). Conceptualising online knowledge sharing: what teachers’ perceptions can tell us. Technology, Pedagogy and Education, 26(5), 573-585. https://doi.org/10.1080/1475939X.2017.1348980
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
Kim, H., Gibbs, J. L., & Scott, C. R. (2019). Unpacking organizational awareness: scale development and empirical examinations in the context of distributed knowledge sharing. Journal of Applied Communication Research, 47(1), 47-68. https://doi.org/10.1080/00909882.2018.1544719
Kumi, R., & Sabherwal, R. (2018). Knowledge sharing behavior in online discussion communities: Examining behavior motivation from social and individual perspectives. Knowledge and Process Management, 26(2), 110-122. https://doi.org/10.1002/kpm.1574
Kwahk, K. Y., & Park, D. H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55, 826-839. https://doi.org/10.1016/j.chb.2015.09.044
Lee, K. H., & Hyun, S. S. (2016). The effects of tourists’ knowledge-sharing motivation on online tourist community loyalty: the moderating role of ambient stimuli. Current Issues in Tourism, 21(13), 1521-1546. https://doi.org/10.1080/13683500.2016.1145197
Lu, X., Zhou, H., & Chen, S. (2018). Facilitate knowledge sharing by leading ethically: the role of organizational concern and impression management climate. Journal of Business and Psychology, 34(4), 539-553. https://doi.org/10.1007/s10869-018-9555-8
Majchrzak, A. F., Kane, S., & Azad, G. C. B. (2013). The contradictory influence of social media affordances on online communal knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 38-55. https://doi.org/10.1111/jcc4.12030
Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365. https://doi.org/10.1016/j.bushor.2009.03.002
Ma, W. W., & Chan, A. (2014). Knowledge sharing and social media: Altruism, perceived online attachment motivation, and perceived online relationship commitment. Computers in Human Behavior, 39, 51-58. https://doi.org/10.1016/j.chb.2014.06.015
McNulty, T., Zattoni, A., & Douglas, T. (2013). Developing corporate governance research through qualitative methods: A review of previous studies. Corporate Governance: An International Review, 21(2), 183-198. https://doi.org/10.1111/corg.12006
Nonaka, I. B., Chester, P., & Naboru C. K. (1994). Organizational knowledge creation theory: a first comprehensive test. International Business Review, 5(1), 14-37. https://doi.org/10.1016/0969-5931(94)90027-2
Nisar, T. M., Prabhakar, G., & Strakova, L. (2019). Social media information benefits, knowledge management and smart organizations. Journal of Business Research, 94, 264-272. https://doi.org/10.1016/j.jbusres.2018.05.005
Okazaki, S. A., & Campo, L. S. (2017). Knowledge sharing among tourists via social media: a comparison between facebook and tripadvisor. International Journal of Tourism Research, 19(1), 107-119. https://doi.org/10.1002/jtr.2090
Oostervink, N. A., & Huysman, M. (2016). Knowledge sharing on enterprise social media: practices to cope with institutional complexity. Journal of Computer-Mediated Communication, 21(2), 156-176. https://doi.org/10.1111/jcc4.12153
Panda, R., & Deepa, K. (2017). Relationship between information systems integration, innovation and consumer based commitment practices for knowledge sharing in creating power brands. Odnos između integracije informacijskih sustava, inovacija i praksi utemeljenih na predanosti potrošača za diljeljenje znanja i stvaranja snažnih marki, 29(1), 59-74. https://doi.org/10.22598/mt/2017.29.1.59
Papadopoulos, T., Stamati, T., & Nopparuch, P. (2013). Exploring the determinants of knowledge sharing via employee weblogs. International Journal of Information Management, 33(1), 133-146. https://doi.org/10.1016/j.ijinfomgt.2012.08.002
Park, J., & Gabbard, J. L. (2018). Factors that affect scientists’ knowledge sharing behavior in health and life sciences research communities: Differences between explicit and implicit knowledge. Computers in Human Behavior, 78, 326-335. https://doi.org/10.1016/j.chb.2017.09.017
Rathi, D. G., & Forcier, L. M. E. (2014). Inter organizational partnerships and knowledge sharing: the perspective of non-profit organisations (NPOS). Journal of Knowledge Management, 18(5), 867-885. https://doi.org/10.1108/JKM-06-2014-0256
Razmerita, L. K., & Nielsen K. P. (2016). What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication. Journal of Knowledge Management, 20(6), 1225-1246. https://doi.org/10.1108/JKM-03-2016-0112
Rode, H. (2016). To share or not to share: the effects of extrinsic and intrinsic motivations on knowledge-sharing in enterprise social media platforms. Journal of Information Technology, 31(2), 152-165. https://doi.org/10.1057/jit.2016.8
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students. Pearson education.
Sedighehm, M. M., & Ainin S. J. E. K. (2018). Effect of trust and perceived reciprocal benefit on students knowledge sharing via FB and Academic performance. The Electronic Journal of Knowledge Management, 16(1), 23-35.
Septiani, A. S. P., & Ave, W. H. A. P. (2018). Knowledge sharing motivation in E-Commerce online community, in 2017 International Conference on Advanced Computer Science and Information Systems ICACSIS.
Shah, S. A. M. K., & Amjad S. I. (2013). The role of social media in developing an effective knowledge management process in professional service firms. Mediterranean Journal of Social Sciences, 4(14), 775-782. https://doi.org/10.5901/mjss.2013.v4n14p775
Shen, H., & Guangyan, W. (2017). Can dynamic knowledge-sharing activities be mirrored from the static online social network in Yahoo! Answers and how to improve its quality of service? IEEE Transactions on Systems, Man & Cybernetics. Systems, 47(12), 3363-3376. https://doi.org/10.1109/TSMC.2016.2580606
Shin-Yuan, H., & Yu-Che, C. (2015). Knowledge-sharing intention in professional virtual communities: a comparison between posters and lurkers. Journal of the Association for Information Science & Technology, 66(12), 2494-2510. https://doi.org/10.1002/asi.23339
Smith, E. A. (2001). The role of tacit and explicit knowledge in the workplace. Journal of Knowledge Management, 5(4), 311-321. https://doi.org/10.1108/13673270110411733
Sternberg, R. J. (1997). Successful intelligence. New York, NY: Penguin Putnam.
Sirous, P. J., & Watson-Patridge, H. (2016). Conceptualising social media support for tacit knowledge sharing: physicians’ perspectives and experiences. Journal of Knowledge Management, (20), 344. https://doi.org/10.1108/JKM-06-2015-0229
Sloan, S. B., Gyrd-Jones, R. K. (2015). Knowledge sharing in online brand communities. Qualitative Market Research, 18(3), 320-345. https://doi.org/10.1108/QMR-11-2013-0078
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